FAQ
What is Business Intelligence?
Business Intelligence (BI) describes the capability delivered by a broad category of application programs and technologies used for gathering, storing, analyzing, and providing access to data to help enterprise users make better business decisions. A datawarehouse is the main component within a BI system.
What are the benefits of Business Intelligence?
Empowering organizations steer themselves into the future, based on detailed analysis of data collected in the past
Providing competitive advantage in a global marketplace
Maintaining survival against pressures such as cost reduction and efficiency improvements
Providing technological advantage to IT organizations struggling to supply business users with key information
Supporting a customer focus, a significant key to attracting and maintaining the most profitable customers and increasing lifetime customer value.
How much does it cost to implement a Business Intelligence Solution?
This will depend on your business requirement scope. We build bespoke solutions that will fit the size of your business without over stretching your budget.
How long will it take to develop a Business Intelligence Solution?
We execute our projects based on our in-house methodology which ensures timely delivery of projects. The methodology enables the phasing of various elements in the project.
The first phase of a typical enterprise business intelligence project takes about 3 months, however this could be more or less depending on the requirements scope.
How scalable is your Business Intelligence Solution offering?
Our architecture design provides out-of-the-box clustering capabilities that permit corporations to leverage their initial investments and gradually scale as more users and data are added to the system, or when different styles of BI are required.
What type of security does your Business Intelligence Solution Provide?
We implement a security blueprint which is implemented in four layers:
- User level - Login and ID authentication ensure users have authorization for access.
- Application level - Access control lists and user privileges ensure proper access to appropriate objects and functionality.
- Data transmission level - Encryption and dual firewall configuration ensure safe transmission of data.
- Data level - Security filters ensure users access only the data they have authorization to view.
What type of Maintenance Service can I get for my Website?
We offer a 24 hour mission critical support service and this covers the following areas:
|
Support Description
|
Features
|
24 hours mission critical
|
|
Sole Technical Account Support Specialist
|
Tavia engineer will be assigned to an Account
|
Yes
|
|
Account Management Team
|
Tavia will Assign an Account team to work with Access Bank. An account manager will be assigned for quarterly visits.
|
Yes
|
|
Tavia Support Method
|
Tavia Develops Customized account plan that documents all installations.
|
Yes
|
|
On-Site Account Reviews
|
Tavia can provide a higher level of support through better understanding of the environment for deployment, business objectives and processes, via on-site account review meetings
|
Monthly
|
|
Site Activity and change management log
|
A technical incident and control log that details general changes to the Application configurations
|
Yes
|
|
Health Checks
|
Tavia to conduct periodic on and off site health checks to monitor systems and advise on implementation of controlled patches and upgrades
|
Yes
|
What is a Data warehouse?
The enterprise data warehouse is a central store of data common to the organization. It is a central repository of information drawn from disparate and physically distributed operational systems of an enterprise, as well as external data. It is used by business managers and specialists as a data source for decision support applications.
Data in the warehouse is organized by subject, rather than application, so that the warehouse contains only the information necessary for decision support processing ('subject-oriented'). Differing data and representation formats are reconciled to a single agreed standard ('integrated') that is, the data is transformed and cleaned on its way from the OLTP-Systems (On-Line Transaction-Processing Systems) to the data warehouse. The data is collected over time and used for comparisons, trends, and forecasting ('time-variant').
What about an On-Site Support Service?
Yes, of course. On request, we can provide you with a technical resource that will resume at your office to work on your website. The roles and duties of this resource will be agreed on in a signed contract and the fees will be clearly stated along with the payments terms. For more information, please fill our Request Form.
Can I control access to certain areas of my Website?
Yes. You can password protect folders so that only certain visitors with a login and password that you assign can view and download files.
What is a Domain Name?
This is the name visitors or clients use on the web to locate your website. This can also be done on an Internet Search engine, such as Yahoo! or Google.
Having a domain name is very crucial, as this identifies & distinguishes your business on the web. To obtain a domain name, you need to decide & choose a suitable name and arrange to get it registered. We provide consultancy services in this area, so feel free to contact us for more details by filling our Request Form.
What are Key Performance Indicators (KPIs)?
Key Performance Indicators are performance measurement criteria used by operational, middle and top management to manage and control resources within the organisation. The purpose of using KPI’s is to attain operational and strategic goals and objectives