Tavia Technology offers consulting services to help clients assess, evaluate and define their Business Intelligence needs. We assess the client’s data and performance management structures, systems and processes based on Business Intelligence Best practice.

We develop Information management architectures and strategies to suit the client’s business needs and infrastructures. We also provide impartial, technology-neutral advice on solutions to meet the clients Business needs.

We also offer services to clients interested in setting up Business Intelligence Competency Centers.

Tavia applies very detailed and strict project management standards and methodology during solution implementation. Our approach and methodology are based on years of experience and incorporate PMBOK and Prince 2 best practice standards.

Specifically we apply the Rapid Warehousing Methodology for our Projects. We provide a dedicated on-site project team’s made up of highly skilled specialists that have years of expertise in deploying industry specific Business Intelligence solutions.

The Tavia project manager works closely with you to ensure that all stages in the implementation process are carried out to specification and within required timescales with User Acceptance Testing built in wherever it is appropriate.

Our consultants apply our proven, disciplined methodology to help you implement Business Intelligence solutions quickly- and achieve rapid measurable success.

With embedded implementation best practices and the ability to make every project phase fully transparent­­--and to provide complete cost and schedule control —Tavia’s methodology ensures that your experience is worry free.

As part of implementation Tavia Technologies carries out a full assessment of the clients training needs and as a result we develop training programmes and material suited to the clients specific needs. We identify different training groups based on the clients specific needs.

Tavia Technologies offers extensive training for all levels of users including:

• Technical training for the IT unit.
• End user training for those who view and use information using direct and “train the trainer” techniques
• Power user training for business analysts or other managers who create their own reports and perform their own analysis, or may want to design or adapt KPI calculations over time.

Tavia Technologies provides very comprehensive post-implementation maintenance service. This comes in three categories;

• On-site 24 hour premium service: Where Tavia resources are permanently stationed on the client’s site providing round-the-clock support for the clients Business Intelligence infrastructure.
• Offsite remote support: Where a Tavia consultant is assigned to the clients account and includes periodic site visits, on-phone support, or on-site presence within 24 hours of a request being lodged.
• Offsite online support: Where client queries are submitted via the Tavia Website and responded to within 24 hours by a Tavia consultant.

It’s the desire of every business owner and decision maker to have the knowledge of goings on in all aspects of his/her business operations and more importantly use that information to increase profit and achieve superior competitive advantage.

However, the gap between this desire and the ability to fulfill the desire constantly widens.

Tavia addresses this gap by establishing a repository of similar information belonging to a single entity, available for queries and analysis.

Data and information are extracted, cleansed and stored from heterogeneous sources into a single database called a Data warehouse. This makes it much easier and more efficient to run queries over data that originally came from different sources

It is essential that an enterprise understand its goals and objectives – essentially that they know the direction in which they want the enterprise to progress.

To help with this analysis, key performance indicators (KPIs) (i.e. performance measurement criteria used by management to assess the attainment of strategic and operational goals and objectives) are laid down to assess the present state of the business and to prescribe a course of action.

Tavia provide Business Performance Management Solutions based on best of breed technology and industry proven methodologies like the Balanced Scorecard Methodology that help organizations identify relevant KPI’s to them, gather and store data from relevant sources within the organization and the analyze and present of this information in an easy to understand format.

We help you find answers to the following questions;

• What is our business trying to accomplish?
• What are the short-term and long-term objectives to achieve the strategy?
• What are the important execution steps to meet the goals and objectives?
• What measures of success are tied to the drivers?
• What are the detailed measures that augment the KPIs?

Who are my best customers? Why do they buy from me? Why is my customer attrition rate high and what can I do to reduce it? What is the ROI on my customer acquisition? How can I improve my response rates?

If you are an executive in the areas of consumer marketing, customer relationship management, customer retention, revenue management then it is likely that these are the questions that keep you awake at night.

These are tough business questions that have direct impact on your business’s revenues and profits.

The good news is that these are surmountable questions provided you use the right assets – data and data analytics. The key to managing better customer lifecycle better is to know your customers better and to anticipate their behavior.

Tavia Analytics Solutions will assist you in answering these questions by providing Data Mining and Analytics capabilities that allow you to easily sort through large amounts of Data and provide business insight.