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The four competencies above set what the run layer covers — which is why Tavia can be accountable for enterprise technology across its whole life rather than up to handover. That accountability is not limited to our own builds.
Platforms, applications and infrastructure we delivered pass straight into service with the same team that built them. One accountable party for the build and the run.
We also operate environments built by other vendors, or by your own team. A structured transition — discovery, documentation, knowledge transfer and a defined service commencement — brings the estate into managed service without a rebuild.
AIOps draws directly on our Insights competency. The same capability that turns business data into decisions is applied to operational telemetry — so issues are detected and resolved before they cause disruption.
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Service levels are agreed per engagement and defined by coverage window, response target and resolution target, by incident priority.